News letter
TM
TH IT implements order confirmation by e-mail
1 Oct 08

Effective 1 Oct 08, TH IT will implement a new procedure in its rental business to improve customer satisfaction. An
order confirmation for rental job received will be send out by e-mail to customer with detail of the order outline.

Customer gets assurance on their order

This is done in line with TH IT's long term objective and vision to be a leading professional rental company and the
main purpose is to immediate give customer a confirmation on the order they have placed with us. With the
confirmation message, customer is confident that their order is well received, process and will be delivered
according to the date and time required.

Detail of order message

Upon receive of a new rental order from customer, TH IT will generate an order no for the new job and all
necessary detail will be highlighted in the short message. In the message, customer's detail, PO no, delivery
address and site contact person and telephone no, delivery and collection schedule, technician assigned to this
order, their contact no, detail of equipment rented and will be delivered will be all highlighted. What's more
interesting is customer may add this information easily into their calendar, preferably Google calendar.

Below is a brief outline of a sample message:

When received, the email will bears a subject like this:






Upon opening the email, a green invitation card will be shown as below:
TH IT, Malaysian own professional computer rental company
Be updated with the latest news from TH IT on our computer rental services
Find out about the Malaysian grown professional rental company
Your one stop contact page for computer, notebook, printer, server, lcd projector and training room for rental.
Interesting records on our computer, notebook, printer, server, lcd projector and training room rental events
What other people say about our computer rental services is worth a thousand words.
Order highlight
Message from TH IT.
Date to deliver
Message prepared by who
Order no, sales person, sales
person contact no, customer
PO and quote ref.
Customer detail and contact
person name, contact no &
email address
Delivery detail which include delivery
address, site contact person name,
contact no & email address.
Delivery schedule which include
date, time and TH IT's technician
assigned to this order and their
contact no.
Collection schedule which include
date, time and TH IT's technician
assigned to this order and their
contact no.
Order detail which include rental
period, equipment ordered and
quantity
Note. - Record any other special
instruction if available.
Click here to view the whole order
message in more detail format and
to add this into individual's calendar.
Customer may click here to indicate
that he/she will be at site during the
set up.